As Service Providers strive to achieve agile service delivery, they need a mechanism by which they can integrate all the functions required in a service’s lifecycle. In order to flexibly accommodate market changes and customer preferences, the Service Delivery Framework provides a guide for binding services with Product Catalogs and for defining specifics around business- and operations processes critical to service delivery.

The Service Delivery Framework helps organizations maintain control of service lifecycle management across all execution environments (i.e., SDP, IPTV, IMS), and frees them to architect their Service Delivery Platforms (SDPs) as they choose.

Note: The Service Delivery Framework and its synergy with the Business Process Framework (eTOM) and Information Framework will be further bolstered by integration with the IPsphere Framework.

Service Delivery Framework (SDF) Charter, Phase III defines a management framework enabling effective service delivery in the context of emerging industry trends such as Web 2.0 and converged services.

Business Agreement (TMF 519) addresses the requirements for the flexible and efficient Service Lifecycle Management of next-generation services. It includes Business Objectives, Technical Principles and categorizes requirements for Infrastructure; Managed Entities; Management; Functional Capabilities; Support for Customer, Supplier and Partner relationships.

Service Delivery Framework Overview, Release 2.0 (TR139) identifies the necessity for the Service Delivery Framework (SDF) Program, with the objective of providing a reference in the industry for management of “next generation services."

Service Delivery Framework - Industry Groups Positioning Document Version 2.0 (TR141) contains the summary of the information gathered and agreed upon by all parties concerned. Various items for possible collaborative work are identified in the individual sections which address the contributions from each Industry Group. In addition there are some overall collaborative views expressed in a “Conclusions” section at the end of the document

Service Delivery Framework Business Agreement, Version 1.1 (TMF519) documents the business objectives and the business requirements of the framework. This document (and all its requirements) is intentionally designed and produced as “agnostic” to existing standards and guidelines.

The Service Delivery Framework Team will be meeting at the Team Action Week in Lisbon, January 2009. For further information, click here

The team has regular conference calls each month. For further information contact the staff support person listed on this page.