Vodafone Germany successfully implemented the Trouble Ticketing Integration solution as the technical basis for several integration scenarios, completing the project in 1st quarter 2006.  [Remark: the implementation is based on JSR 091 Trouble Ticket API Version 1.0, in distinct of the later versions used in this solution package]. The solution is shown in the following picture in yellow color. It has been used as the basis for the TT Interface between the Trouble Ticketing system based on Remedy ARS (implemented and customized by Ascom) and several other OSS systems:

• Network Fault Mgmt. System (TeMIP from HP)
• Service Monitoring System (WSM from Agilent)
• Change Mgmt. (Remedy customization from Ascom).

Other client system will be integrated in the future.

Beside integration with other local OSS systems, the solution is the base for the TT integration with other Vodafone subsidiaries, re-used by these subsidiaries for “ITTS” scenario: Implementation of electronic Trouble Ticketing exchange between Vodafone subsidiaries to ensure integrated and reliable Trouble Ticket processes on global level. Actually, there are 4 subsidiaries connected by the TT Integration solution (and other central components which are not part of this PROSSPERO submission today!)

Other subsidiaries will follow in the next future, re-using the TT-Integration solution.

in total 18 OpCo's 3 Business Units X Vendors and Service Partners

Used Versions of documents / specifications

The following versions of documents / specifications have been used to develop this real life integration scenario actually (updated versions might used, if there is a need to upgrade parts of the solution)

• JSR 91: Trouble Ticket API 1.0
• OSS/J Design Guidelines 1.1
• Trouble Ticket API RI 1.0.2
• Trouble Ticket API TCK 1.0.2

Cost benefit / savings

Comparing our first steps with NGOSS & OSS/J to former integration projects shows clear benefits from a cost perspective. As a result of the integration of 4 scenarios, there was a cost saving of ~50 % against proprietary point to point integration technologies.

These savings where possible by re-use of the TT Integration solution for different scenarios. Further savings are expected by re-use of this solution for further TT integrations with other Vodafone subsidiaries, Partner networks, Vendors, etc.

Contact details

Andreas Buschmann
Vodafone D2 GmbH
Network & Service Mngt. Engineering
Am Seestern 1
D-40547 Düsseldorf – Germany
eMail: Andreas.Buschmann@Vodafone.com
Phone: +49 (0) 211 533 6211