SAMPLE eTOM questions:

1. What role can eTOM play within the NGOSS Lifecycle?
   1. Defines processes in the NGOSS Business View
   2. Guides specification of the NGOSS System View
   3. Provides reference for validating the NGOSS Implementation and Deployment Views
   4. All of the above
   5. None of the above

2. Which of the OPS layers (ie horizontal Level 1 process groupings) is responsible for managing network equipment?
   1. CRM
   2. SM&O
   3. SM&O and RM&O
   4. RM&O
   5. S/PRM

3. How could eTOM be used to show linkages between parts of an enterprise?
   1. Building process flows using eTOM Level 2 process elements
   2. Building process flows using eTOM Level 3 process elements
   3. Building process flows using company-specific process elements derived from eTOM
   4. All of the above
   5. None of the above

4. If an enterprise decides to update an existing service with new features, which Level 1 area(s) of eTOM would be directly involved in defining and developing the service?
   1. M&OM
   2. CRM
   3. SD&M
   4. SM&O
   5. RD&M
   6. RM&O
   1. i
   2. iii
   3. i and iii
   4. iii and iv
   5. v and vi

 SAMPLE SID questions:

1. What does the SID have in common with the eTOM
   1. Nothing
   2. Level 3 processes
   3. Level 2 information
   4. Concepts (domains)
   5. Level 2 process information requirements and concepts

2. The relationship between the Product, Service, and Resource domains depicts.
   1. The similarities among the domains
   2. The way by which Products are realized/implemented
   3. The way by which Services are provisioned on Resources
   4. How Products and Services are synonymous
   1. ii and iii
   2. i only
   3. i and iv
   4. i, ii, iii, iv
   5. None of the above

3. How is the SID used by the OSS through Java initiative?
   1. As a business view
   2. As a system view
   3. As an implementation view
   4. As a deployment view
   1. i and ii
   2. i and iv
   3. ii only
   4. iii only
   5. iv only

4. How are Competitor Product Offerings modeled in the SID?
   1. They are not
   2. As Competitor Product Offering ABE
   3. Via an association between Product Offering and Party Role
   4. Via an association between Competitor and Product Offering
   5. None of the above