Sponsored by
|
Service Assurance Challenges in VoIP and Multimedia SIP-based Next-gen Networks
|
Recorded: |
Thursday, November 13, 2008
|
|
|
Service providers today are deploying new technologies and want to monitor their networks and services from end-to-end. To do this, they require protocol-agnostic monitoring tools that can flexibly support new technologies – thus eliminating costly equipment replacements and related training.
|
|
More
|
|
|
Sponsored by
|
Increase Your Bottom Line with Network Intelligence Service Demand Forecasting
|
Recorded: |
Wednesday, November 12, 2008
|
|
|
Attend this webinar highlighting network intelligence as an enabler for service improvements in mature network environments and the advantages (some surprising) gained through a service provider’s implementation of advanced inventory analytics. You will get a practical overview of how advanced network analytics can conserve both opex and capex while improving the experience of new and existing customers.
|
|
More
|
|
|
Sponsored by
|
Case Study: Agile Path to Service Management via the Semantic Interpretation of Existing OSS/BSS Data
|
Recorded: |
Thursday, November 06, 2008
|
|
|
Within any communications provider aspiring to become a lean operator, there will inevitably be a legacy of existing OSS and BSS infrastructure which cannot be ignored or easily replaced. Service-centric operations can be achieved in a practical, non-disruptive and incremental transition using the data already held in these systems.
|
|
More
|
|
|
Sponsored by
|
Business First, Software Later? Learn how your software vendor fits in your BPM transformation
|
Recorded: |
Thursday, October 30, 2008
|
|
|
Business Process Management (BPM) initiatives suffer from many inhibitors. Ignoring the influence of the human factor will guarantee a project failure. While the “Blue Sky” approach seems like the right way to stride, it can lead you to the “Dark Mountains” where business ideas are shattered by frightening IT costs. Driving your initiative from the business perspective is the proper approach but technology capabilities and inhibitors must be taken into consideration at early stages.
|
|
More
|
|
|
Sponsored by
|
Optimizing the Move to NextGen: Achieving the Required Business Insight and Flexibility Using PLM, Active Catalog and BPM
|
Recorded: |
Tuesday, October 28, 2008
|
|
|
This Podcast covers highlights of the TM Forum Catalyst project ”Optimizing the Move to NextGen: Achieving the Required Business Insight and Flexibility Using PLM, Active Catalog and BPM.” Under Telia Sonera’s sponsorship, Axiom / Comptel, Tribold, and Vitria are teaming to develop a methodology, best practices, and Proof of Concept to help Service Providers address the challenges inherent in a dual environment of Legacy and NextGen networks and systems.
|
|
More
|
|
|
Sponsored by
|
Automated Ordering Solution: Reduce Costs, Increase Revenue, Provide a Positive Customer Experience
|
Recorded: |
Thursday, October 23, 2008
|
|
|
This webinar discusses key performance indicators and industry benchmarks, and how to transform key metrics to provide measurable business benefits.
|
|
More
|
|
|
Sponsored by
|
Optimizing the Move to NextGen: Achieving the Required Business Insight and Flexibility Using PLM, Active Catalog and BPM
|
Recorded: |
Thursday, October 16, 2008
|
|
|
This Webinar will cover highlights of the TM Forum Catalyst project ”Optimizing the Move to NextGen: Achieving the Required Business Insight and Flexibility Using PLM, Active Catalog and BPM.” Under Telia Sonera’s sponsorship, Axiom / Comptel, Tribold, and Vitria are teaming to develop a methodology, best practices, and Proof of Concept to help Service Providers address the challenges inherent in a dual environment of Legacy and NextGen networks and systems.
|
|
More
|
|
|
Sponsored by
|
End To End Approach to Service Quality and SLA Management
|
Recorded: |
Thursday, October 09, 2008
|
|
|
Quality expectations of customers are increasing, thus acting as catalyst for changes in service providers’ business models and their approach to overall service quality management. Introduction of SDP and Service Delivery Framework has increased flexibility for easily creating and co-provisioning services, resulting in a more complex end-to-end business case for delivering services. Join us to find out all you need to know about current and future requirements for top-down, end-to-end service quality management in an environment of evolving business models and an expanded service delivery value chain.
|
|
More
|
|
|
Sponsored by
|
SOA and NGOSS Contracts: A Practical Approach to Integration
|
Recorded: |
Thursday, October 02, 2008
|
|
|
Many service providers are achieving success by applying the best practices of NGOSS to their IT transformation projects. This is because NGOSS standards cover the key technical aspects necessary for success — architecture (TNA), applications (Applications Framework - TAM), process (Business Process Framework - eTOM) and data (Information Framework - SID).
|
|
More
|
|
|
Sponsored by
|
Web Self-Service: Meeting the Demand for Better Customer Experience
|
Recorded: |
Thursday, September 25, 2008
|
|
|
It is a commonly held belief that web self-service portals have not lived up to their potential as a cost-savings mechanism for businesses looking to provide alternative forms of customer service. However, new research confirms that web self-service has moved beyond simple cost and is now a critical element of the customer experience for B2C and B2B customer segments.
|
|
More
|
|
|
|
Page: 1 of 4
1
2
3
4
|